What's next for the future of business cloud communications?

Independence Research, a broadband industry analysis firm, surveyed over 500 small and medium business (SMB) telecom decision-makers to get a pulse on the state of cloud communications in the United States.

Discover insights into SMB cloud communications trends and key purchasing decisions, as this report is intended to help service providers identify potential customer requirements and market opportunities.

In this research white paper learn about:

  • How service providers are well-positioned to support, acquire, and retain SMB business 
  • What SMB's are looking for in a service provider and their solution portfolio
  • How COVID impacted the communication needs of SMBs

2021 SMB Report Pic