Although the fundamental need for voice communications is a constant, satisfaction with existing platforms and the ongoing erosion of traditional TDM models is driving communications service providers (CSPs) to adopt new voice strategies that address cost structure, system architecture and service delivery.
Based on a survey of CSPs in North and South America, this white paper examines:
“After years of deploying traditional voice network platforms, CSPs are ready to shift to the cloud. By adopting a cloud voice platform, CSPs can reduce operating costs and enhance service innovation while delivering a service model that benefits customers and their evolving voice communications needs.”
Jim Hodges, Senior Analyst